Privacy Policy

Last updated: 2026-01-25

This Privacy Policy explains how Coach4Life (“Coach4Life”, “we”, “us”, “our”) collects, uses, stores, and protects personal data when you use https://coach4life.net and all related AI coaching services (the “Service”).

This policy is written to be internationally compatible, including with the GDPR (EU/EEA), UK GDPR, Swiss FADP, and generally accepted global privacy standards.

1. Data Controller

Coach4Life
Website: https://coach4life.net
Email:

Coach4Life is the data controller responsible for processing your personal data.

2. Scope

This Privacy Policy applies to:

  • Website visitors
  • Registered users
  • Free trial users
  • Paying subscribers
  • AI coach interactions, journaling, and personalization features

3. Personal Data We Collect

3.1 Data You Provide Directly

  • Account data (email address, username, password hash)
  • Profile and preference data
  • Journal entries, goals, notes, and chat messages
  • Support communications
  • Subscription and billing identifiers (payment details are processed by third-party payment providers and not stored by us)

3.2 Automatically Collected Data

  • IP address (short-term or anonymized where possible)
  • Device and browser information
  • Usage data (feature usage, timestamps, interaction counts)
  • Log and security data

3.3 AI Memory Data

Some AI coaches store limited user-provided context (“Memory”) to personalize responses. Memory content is derived solely from your interactions.

4. Purpose of Processing

We process personal data for the following purposes:

  • Providing and operating the Service
  • Account creation and authentication
  • AI coaching personalization and memory
  • Subscription management and billing
  • Security, abuse prevention, and fraud detection
  • Improving service quality and performance
  • Legal compliance

We do not sell personal data.

5. Legal Bases (GDPR / International)

Where applicable, we rely on one or more of the following legal bases:

  • Performance of a contract
  • User consent
  • Legitimate interests (service security, improvement)
  • Legal obligations

You may withdraw consent at any time where processing is based on consent.

6. AI Processing and Automated Decisions

AI-generated responses:

  • Are probabilistic and non-deterministic
  • Do not constitute legally binding decisions
  • Are not used for automated decision-making with legal or similarly significant effects

Human review may be applied for moderation, security, or support purposes.

7. Data Sharing and Processors

We may share data with trusted processors only where necessary, including:

  • Hosting providers
  • Database and infrastructure services
  • Email delivery services
  • Payment processors (subscription handling)
  • Analytics and monitoring tools

All processors are contractually bound to appropriate data protection obligations.

8. International Data Transfers

Data may be processed in countries outside your country of residence.

Where required, we use:

  • Adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Equivalent legal safeguards

9. Data Retention

We retain personal data only as long as necessary:

  • Account data: until account deletion
  • Journal and AI memory data: until deleted by user or account termination
  • Legal and billing records: as required by law
  • Logs and security data: limited retention

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Delete data (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

Requests can be sent to:

11. Account Deletion and Data Erasure

You may request deletion of your account and associated data.

Some data may be retained where legally required or technically necessary for security and fraud prevention.

12. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential site functionality
  • Authentication and session management
  • Security and abuse prevention
  • Limited analytics

Where required by law, consent is obtained before non-essential cookies are set.

13. Data Security

We apply appropriate technical and organizational measures, including:

  • Encrypted connections (TLS)
  • Access controls and least-privilege principles
  • Monitoring and logging
  • Secure server environments

No system is completely secure; absolute security cannot be guaranteed.

14. Children’s Privacy

The Service is not intended for children under 18.

We do not knowingly collect personal data from minors.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website. Continued use of the Service constitutes acceptance of the updated policy.

16. Contact

For privacy-related questions or requests:

Coach4Life
Email:

By using Coach4Life, you acknowledge that you have read and understood this Privacy Policy.

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